Founder and CEO of The SOS Agency, an Atlanta-based agency providing ASL interpreting and CART services. I’m also a nationally certified interpreter.
In the beginning, it was just me. But as the agency grew, I eventually had to hire someone and train them to do the job. At the time, I had no manual, no formal orientation process, and no structured training system.
Like many agencies, training was built through hands-on experience and the “watch me” method.
“What quickly became clear was that scheduling involves far more than simply entering assignments into a system.”
Schedulers are expected to communicate professionally, make thoughtful decisions, navigate unexpected situations, and support both customers and providers in real time.
That realization led me to begin creating internal training materials for my own team — practical guidance, communication examples, real-world scenarios, and decision-making support designed to help schedulers feel more confident and prepared.
Over time, I realized many agencies were likely experiencing similar challenges. That is how Scheduler Pro Training was born — practical, real-world training designed to help agencies strengthen scheduling teams, improve onboarding, and create more confident, supported schedulers.
Founder & CEO · The SOS Agency
To help agencies build stronger scheduling teams through practical training and real-world support — leading to better decisions, smoother operations, and stronger outcomes for the clients they serve.
We focus on the schedulers themselves: the problem solvers, the communicators, and the operational backbone that keeps agencies running smoothly.
Practical. Relevant. Effective. Everything we create is based on real experience and tested against the day-to-day work of scheduling teams.
Stronger teams. Better communication. More confident schedulers. The downstream effect is the lifetime value agencies get from the teams they invest in.
Training built on the ‘watch me’ method — and the gap becomes obvious.
First training manuals, scenario guides, and communication playbooks created for the team.
Practical training systems open to the broader agency community.
